Other Australian Banks
CitiBank
What jobs and personal information have been sent
offshore?
Australian Call Centre Operations - 150 jobs from Brisbane
to Manilla
Key functions:
- Customer Account Enquiries and Administration, Outbound
Sales Calls.
- Customer details required - all account transaction and
personal details.
Diners International
What jobs and personal information have been sent
offshore?
Australian Card Operations - 83 jobs from Melbourne to Manilla
Key functions:
- Customer Account Enquiries and Administration, Outbound
Sales Calls.
- Customer details required - all account transaction and
personal details.
GE Finance
What jobs and personal information have been sent
offshore?
GE was the first company to send jobs and personal data offshore
when they sent their Coles Myer Card Contact and Processing
division to India.
GE reversed the decision owing to growing customer complaint
and service standards.
FSU is seeking further clarification on GE Finance's Australian
operations and the location of Australian jobs and customer
data.
HSBC
FSU is seeking further information about HSBC's role in Australia
and whether Australian customer account processing or other
Australian BPO functions are being carried out by HSBC's Bangalore
operations.
Suncorp
What jobs and personal information have been sent offshore?
Australian back-office operations - 250 from Queensland to
Bangalore
Key functions:
- loan application processing.
- customer data entry.
These banks do not offshore sensitive personal information
or jobs.
- BankWest
- Bank of Queensland
- Bendigo Bank
- Bank of Adelaide
- Members Equity
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