Spotlight on the Commonwealth Bank

What sensitive personal information and jobs are being sent offshore?

The Commonwealth Bank does not have any offshore processing or call centre operations.

However, it was recently reported in the Australian Financial Review that CBA is reviewing its software maintenance operation with a view to determining the benefits of offshore outsourcing. Ralph Norris, CEO, has also commenced publicly arguing that Australian demographics will make offshoring of jobs inevitable.

What the bank says

Commonwealth Bank Statement on Off-Shoring. View Pdf